Frequently Asked Questions
While we will make every effort to answer your questions on this page and on our website, we understand that you may have a question not listed here! For other questions, inquiries, and concerns, please click the button below to send us a message. We will get back to you within 1-3 business days.
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Thank you!
1
I need to cancel my event. Can I get my deposit refunded?
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Deposits are non-refundable. However, if you choose to reschedule your event booking, the deposit will still go towards the total booking cost.
2
What if it rains on the day of my event?
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In the event of inclement weather, we will do our best to accommodate you! Our play areas can be set-up indoors and outdoors. If the play area will fit in an indoor space, we will set-up inside for you. If there is not enough room inside the home or that option is not desired, the booking can be rescheduled to a different date. Your $50 deposit will transfer to the new date and still go towards the total booking cost. If you choose to cancel, the booking cost minus the non-refundable deposit will be refunded back to the person who booked the rental.
3
What forms of payment are accepted?
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We accept payments on our booking page on this website as well as Zelle, Venmo, CashApp, and Cash.
4
What is included in my event rental?
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Each rental package includes rental delivery, set-up of the set, 4-hour play time, break-down of the set, and cleaning of rental set.
5
What if I want to book for more than 4 hours?
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If you would like to extend your booking time with us, please contact us in advance so we can accommodate you. Each additional hour over the 4-hour booking window is an additional $50 added to the total cost of your booking.
6
What ages can play in the Little Village Co. event rental?
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Only children ages 0 - 5 years old can play in our event rental enclosures.
7
Can the children using the event rental wear shoes inside the play area?
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Absolutely no shoes are allowed inside the play area. Socks are encouraged. Each rental includes a shoe storage area for the children using the event rental to utilize.
8
When will my event rental arrive?
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Each rental package includes rental delivery, which will occur 1-2 hours before the 4-hour booking begins to give Little Village Co. ample time to arrive at the event and set up the rental space.
9
When will my event rental be broken down?
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Each rental package includes rental break-down of the set. Little Village Co. will arrive very shortly after the 4-hour booking has ended to break-down the rental area and clean it.
10
What if my event is located outside of the 25 mile delivery radius?
For events located outside of the 25 mile delivery radius, the person who booked the event will be charged an additional $0.50 per mile for each mile outside of the 25 mile delivery radius.
11
What happens if someone is hurt while playing in the Little Village Co. Play Area?
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Once our team is finished setting-up the play area, adult parental supervision is mandatory at all times. Little Village Co. is not liable for any injuries that occur at your event.
12
What happens if one or more of the rental equipment pieces is damaged or stolen?
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If a product is damaged, stolen, or missing the person who booked the event rental will be charged a fee to repair or replace the item or items in question. This fee will cover the replacement and shipping charges that Little Village Co. will pay out of pocket in the event that this occurs.
This fee amount may fluctuate depending on the current market price of the item or items in question, which may change often due to inflation. This fee will be due in FULL 30 days after the event booking rental occurred. If this fee is not paid in full, the person who booked risks legal action.